FAQ

Frequently Asked Questions (FAQ)

1. What materials are your LED crystal balls made from?
   Our LED crystal balls are crafted from high-quality, durable K9 crystal, known for its clarity and brilliance, and feature precision laser engravings.

2. How do I charge the LED light base?
   The LED light base is USB chargeable, making it convenient to power up anywhere. Each package includes a USB cable compatible with standard chargers, power banks, or laptops.

3. Are the images inside the crystal balls customizable?
   While we currently offer a wide range of pre-designed themes (e.g., galaxies, love, Christmas), we are working towards introducing customizable options for personalized designs.

4. How long does the LED light last after charging?
   A fully charged LED base typically provides 8–10 hours of continuous illumination, depending on the brightness setting.

5. Do you offer a warranty on your products?
   Yes, we provide a 12-month warranty for all LED crystal balls and light bases. If you encounter any issues, our support team is here to help.

6. How safe is my payment information?
   Your security is our priority. We use encrypted and secure payment gateways to protect your information, ensuring a safe and seamless transaction process.

7. How long does shipping take, and do you ship internationally?
   Shipping typically takes 5–7 business days within the U.S. and 10–14 days internationally. Tracking information is provided for every order.

8. What is your return policy?
   We offer a 30-day return policy for unused and undamaged products. If you’re not satisfied, contact us for a hassle-free return or exchange.

9. Are your LED crystal balls suitable as gifts?
   Absolutely! Each crystal ball comes in elegant packaging, making it a perfect gift for birthdays, anniversaries, holidays, or special occasions.

10. How can I be sure of the product’s quality?
    We take pride in our craftsmanship and have served over 100,000 satisfied customers worldwide. Our reviews and testimonials reflect the quality and reliability of our products. Plus, our dedicated support team is always available to address any concerns.